Shipping Policy – Finaquatics
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Shipping Policy
At Finaquatics, we deliver healthy aquatic life and quality products safely to your doorstep. Please read our shipping policy carefully before you place an order.
Order Processing
We process all orders within 1–3 business days after confirmation. Additionally, our team ships orders only after performing thorough quality checks. This ensures we maintain high standards for fish health and product condition. Therefore, you can rest assured that your aquatic pets are in peak condition when they leave our facility.
Shipping Time
Delivery usually takes 2–5 business days, though this depends on your specific location. To ensure safe and timely delivery, we partner with reliable courier services. Furthermore, once we ship your package, we will provide you with a tracking number so you can monitor the progress of your delivery.
Live Fish Shipping Policy
We take utmost care when packaging live fish. Specifically, we use professional methods and high-quality materials to ensure their safety during transit.
In the rare case that a fish arrives dead (DOA):
- First, you must provide a clear unboxing video proof within 2 hours of delivery.
- Next, ensure the video shows the fish inside the original, unopened bag.
- Finally, once we verify the proof, we will provide a 50% refund for the affected fish.
Delays in Shipping
If your order experiences a delay beyond 7 days from the shipping date due to logistics, you are eligible for a 100% refund of your order amount. However, please note that you must follow the guidelines below to remain eligible for any compensation.
Important Guidelines
You must be available to receive the package on the first delivery attempt. Consequently, we are not responsible for delays caused by:
- Incorrect shipping addresses.
- Customer unavailability at the time of delivery.
- Natural disasters or unforeseen courier issues.
Packaging & Safety
Our team packs live fish in insulated boxes to minimize stress. Furthermore, we take all necessary precautions to ensure survival during transit. We prioritize the well-being of the animals above all else.
Contact Us
If you have any questions or concerns regarding your order, feel free to reach out to our support team:
- Email: info@finaquatics.com
- Phone: +91-9354096527